Welcome to BioVision Technologies Technical Support

Dedicated Support

BioVision Technologies provides technical support through two channels. The first is your local BioVision Technologies representative, who knows your imaging equipment and software and the customizations delivered for it. The second is the staff of BioVision Technologies’ head office.

Remote Assistance

Some problems can not be diagnosed quickly enough by telephone or by e‐mail and can not wait for the local representative’s next visit. For those situations, with your cooperation, we can within minutes gain remote access to your imaging computer. That access lets us see on our computer’s display what you see on the display of your imaging computer, and lets us use our keyboard and mouse to share control of your imaging computer with you.

Simple set-up for remote assistance

We use services from Webex Communications to gain remote access to your imaging computer. These services operate by connecting your imaging computer and our support computer to an intermediary Web site run by Webex Communications. This means that your computer need only have access to the World-Wide Web and current anti‐virus software. No adjustments to local firewalls are needed.

Using Remote Assistance

Contact BioVision Technologies to set up an appointment.

Log in to your computer. If we need to install software, you will need to log in with full Adminstrator rights to the computer.

Direct your Web browser to http://biovis.webex.com.

Downloads

Log in